Term and Conditions

Welcome to Family Camp Gear Store! By accessing our website at familycampgear.com and making purchases from our store, you’re joining a community of outdoor enthusiasts who value quality gear and memorable adventures. These Terms and Conditions outline the agreement between you and Family Camp Gear Store regarding your use of our website and purchases.

2. User Responsibilities and Account Obligations

2.1 Account Accuracy

When creating an account or placing an order, you agree to provide accurate and complete information, including:

• Valid email address for order confirmations and communications
• Correct shipping address to ensure proper delivery
• Accurate payment information

2.2 Age Requirement

You must be at least 18 years old to purchase from our store. By placing an order, you confirm that you meet this age requirement.

2.3 Prohibited Activities

As part of our community, you agree not to:

• Use our website for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape content or place orders
• Provide false or misleading information

3. Products and Services Description

3.1 Product Information

We specialize in outdoor and camping equipment including:

• Cooling Solutions: Absorption fridges, compressor fridges, camping cool boxes
• Shelter & Protection: Awnings, airbeds, camping accessories
• Cooking Equipment: Cookers, stoves, and related accessories
• Power & Connectivity: Chargers, inverters, control panels, aerials

3.2 Product Availability

All products are subject to availability. While we strive to maintain adequate stock, we cannot guarantee that all items will always be in stock. If an item becomes unavailable after you place an order, we will notify you promptly.

3.3 Product Images and Descriptions

We make every effort to display our products accurately. However, slight variations in color or design may occur. Product specifications are provided to the best of our knowledge.

4. Order and Payment Terms

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days
• Once shipped, you’ll receive tracking information
• Orders are considered final once processing begins

4.2 Accepted Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Currency

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, though orders already placed will be honored at the price quoted at time of purchase.

4.4 Shipping Information

We ship globally except to some Asian countries and remote areas:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary based on location and customs processing.

5. Returns and Refunds Policy

5.1 Return Window

We accept returns and exchanges within 15 days of receipt for most items.

5.2 Return Conditions

To be eligible for return:

• Items must be unused and in original condition
• Original packaging and all accessories must be included
• Proof of purchase (order number) is required
• Return shipping costs are the customer’s responsibility (unless due to our error)

5.3 Non-Returnable Items

For health and safety reasons, the following cannot be returned unless defective:

• Airbeds & Pumps (hygiene reasons)
• Cookers & Stoves (safety equipment)
• Opened or used personal accessories
• Items without original packaging

5.4 Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect your return:

• Credit Cards: 5-7 business days
• PayPal: 3-5 business days

Shipping costs are non-refundable for changed mind returns.

6. Intellectual Property Rights

6.1 Website Content

All content on familycampgear.com, including text, graphics, logos, and product descriptions, is the property of Family Camp Gear Store and protected by copyright laws.

6.2 Limited License

We grant you a limited license to access and make personal use of our website. This license does not include:

• Resale or commercial use of our content
• Collection and use of product listings or descriptions
• Derivative use of our website content
• Use of data mining or similar data extraction tools

7. Limitation of Liability

7.1 Product Use

Family Camp Gear Store provides outdoor equipment designed for recreational use. Users are responsible for:

• Reading and following all product instructions and safety guidelines
• Using products in appropriate conditions and environments
• Ensuring proper setup and maintenance of equipment

7.2 Liability Cap

To the fullest extent permitted by law, Family Camp Gear Store’s total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

7.3 Indirect Damages

We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our complete Privacy Policy details how we collect, use, and protect your data. By using our website, you consent to our privacy practices.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of New York, USA. Any disputes shall be resolved in the courts of New York. We encourage customers to contact us directly at [email protected] to resolve any issues before pursuing formal proceedings.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

Thank you for choosing Family Camp Gear Store for your outdoor adventures. We’re committed to providing quality products that help create unforgettable memories in the great outdoors.