Our Commitment to Your Outdoor Adventures
At Family Camp Gear Store, we understand that reliable gear is essential for creating unforgettable outdoor experiences. Whether you’re camping under the stars, exploring with your caravan, or enjoying a weekend getaway, we’re committed to supporting your adventures with quality products and exceptional service.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipment | EMS |
Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally, with the exception of some Asian countries and remote areas.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your absorption fridge, awning, camping chair, or any other gear, we’re here to help.
Return & Exchange Window
We accept returns and exchanges within 15 days of your receipt of items.
Return Process
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
Our customer service team will respond within 1-2 business days with a Return Authorization Number and shipping instructions.
Pack the items in their original packaging with all tags and accessories included. Please include a copy of your original order confirmation.
Ship the package to our warehouse at:
Family Camp Gear Store
4380 Redbud Drive, New York, US 10013
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.
Return Conditions
- Items must be unused and in original condition
- Original packaging and all accessories must be included
- Proof of purchase (order number) is required
- Return shipping costs are the customer’s responsibility unless the return is due to our error
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless defective:
- Airbeds & Pumps (for hygiene reasons)
- Cookers & Stoves (safety equipment)
- Opened or used personal accessories
- Items without original packaging
Refund Information
Refund Processing Time
5-7 business days after we receive and inspect your return.
Refund Method
Refunds will be issued to your original payment method:
- Credit Cards (Visa, MasterCard, JCB): 5-7 business days
- PayPal: 3-5 business days
Please Note: Shipping costs are non-refundable for changed mind returns.
Exchange Policy
Exchanges are subject to product availability. If the item you want is out of stock, we’ll contact you to discuss alternatives or issue a refund.
Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at [email protected]. We’ll arrange for a replacement and cover all shipping costs.
Need Help?
Our friendly customer service team is here to assist you with any shipping, return, or exchange questions. Email us at [email protected] and we’ll respond within 1-2 business days.
At Family Camp Gear Store, we’re committed to ensuring your outdoor adventures are supported by reliable gear and exceptional customer service. Thank you for trusting us with your camping and caravan needs.