Privacy Policy

Welcome to Family Camp Gear Store. Just as we’re committed to providing reliable outdoor gear for your adventures, we’re equally dedicated to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at familycampgear.com.

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience for your camping and caravan needs:

• Personal Information: Name, email address, shipping address (4380 Redbud Drive, New York, US 10013), and phone number when you place an order
• Payment Information: Credit card details (Visa, MasterCard, JCB) processed securely through our payment partners – we never store full payment details on our servers
• Account Information: Order history, product preferences, and saved shipping addresses for registered users
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Emails sent to [email protected] and any customer service inquiries

2. How We Use Your Information

We use your information to enhance your outdoor gear shopping experience:

• Process orders for absorption fridges, awnings, camping chairs, and other gear
• Provide customer support and respond to inquiries about products
• Send order confirmations and shipping updates
• Improve our website and product offerings based on customer preferences
• Prevent fraud and ensure transaction security
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share limited information with PayPal and credit card processors to complete transactions
• Shipping Partners: Delivery information is shared with shipping carriers to fulfill your orders globally (excluding some remote areas in Asia)
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Service Providers: Trusted partners who help us operate our website and business, under strict confidentiality agreements

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the reliability of our compressor refrigerators and absorption fridges:

• Data is stored on secure servers with industry-standard encryption
• Payment details are encrypted and processed through PCI-compliant systems
• We implement appropriate technical and organizational security measures
• Regular security assessments and updates to protect against unauthorized access
• Data is retained only as long as necessary for business and legal purposes

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytics Cookies: Help us understand how customers use our site to improve our product offerings
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Show you relevant products based on your browsing history

You can control cookie settings through your browser, though this may affect site functionality.

7. International Data Transfers

As we serve customers globally (excluding some remote areas in Asia), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

At Family Camp Gear Store, we’re committed to protecting your privacy with the same reliability we build into every absorption fridge and camping accessory we sell. Thank you for trusting us with your outdoor adventure needs.